Privacy Policy

Personal Data

Joyful Pets Telford takes the privacy of our clients very seriously and will never share or disclose any of your details to third parties, with the exception of your nominated vet. You may have access to any of your data at any given time.

Our Privacy Policy is required as a part of the General Data Protection Regulation (GDPR), it is necessary for us to inform you of the information we keep about you and your pet, how we use it, and how it is stored.

We store the following information about your pet on their consent forms and which will be locked away securely each night or if sent digitally they will be secured by password on our computer.

Your name, address, email address, and emergency contacts, all of which you will have provided in your consent forms.

Your dog's age, breed, color, gender, etc.
If your dog has likes/dislikes during their walks
If your dog has been nervous, excited, or aggressive during their walks
Any medical issues that you have provided us with?
The amount you spend on walks with us.

We will only use your personal information in the following ways:-

to respond to any inquiries made by yourself to us
to send appointment reminders via email and text message
to send any special vouchers or promotions
for market research purposes
for record keeping purposes
to deal with inquiries and complaints
to contact you about your appointment, dog collection or drop off, cancellations, rescheduling, or emergencies
To ask you for a review

It is an explicit requirement that we have a minimum of your name, address, and phone number so that we can send walk updates reminders/changes or if we urgently need to contact you when your dog is in our care.

Unfortunately, we CAN NOT accept a dog for dog walking without valid, up-to-date contact details.

Your name and contact number will also be stored on my mobile phone to enable me to contact you in cases of emergencies, walk updates, and appointment reminders.

No other details are held on my mobile phone.

This information will not be available to anyone other than me and will be protected by a passcode only I have access to.